Support FAQ
Support hours are 08:00 to 16:00, Monday to Thursday.
When can I reach support?
Support hours are 09:00 to 17:30, Monday to Friday, Central European Time.
How do I book a repair?
Email support@quillmere.example with the serial number of the unit. Repairs are usually completed within 10 working days of the unit arriving.
Is my data kept during a repair?
Stored readings are kept unless the memory board is replaced, in which case we tell you first.